Google is the Absolute Pits

Here are some suggestions for Google's parent/holding company (Alphabet, since 2015):  [Their new motto is  "Do the right thing."; following are some right things that need to be done...ASAP.]

1.  Implement a helpful, decent, effective Customer Service system.  Right now you essentially have none at all.  You seem to think we users have time to screw around with your discussion "Forum", or to decipher what some guy with a heavy accent IN INDIA is trying to say in English.  At the very least, get a Customer Service email address...you know, like most companies have done.  Yes, that means you'll have to hire more people;  try to do that in the USA.

2.  Stop making us re-sign-in to everything Google just because we use a different device once in a blue moon.

3.  Understand that some of us out here in the real world don't have a cell phone.  So, when you ask us to give a phone number during your "Security Check-Up", all you're going to get is a landline.  Then you, living in the Land of Assumptions, try to send us some "6-digit verification code" by text that we're supposed to enter online in the "Security Check-Up".  Ooops...it's a no-go.  Or, you ask us to supply a "recovery email"...different from our normal email.  Sorry, I only have one email...can barely keep up with that.  Don't want two.

4.  Tell your East Indian CSRs it's really not professional of them to hang up on a caller seeking help...especially when that caller has been polite & civil.  I called a "Technical Help" number, explained the problem (# 3. above), and was told at the end, "Well, you have to talk to the Technicians."; then he hung up.

5.  Take whatever steps necessary to dispel the reputation you Tech companies are getting amongst those of us who are not Tech Whiz Kids.  That reputation is as follows:  you don't seem to care one whit about everyday users; you only seem to care about advertisers.  If it weren't for us users, you wouldn't have any advertisers.  Hello.

6.  Insert some common sense into your approach to "security".  Anyone with at least half a brain knows that nothing on the Internet is "secure", no matter what you say; therefore, none of us with any sense at all reveal any sensitive info on the Web.  Give us a choice regarding all this supposed "security". 

How do I know that nothing on the Web is secure?  Headlines for the last 20 years have proven that's so.  Major companies, even banks, government agencies, and even the Pentagon have all been hacked.  And you're worried about my email?  Really?  Here's a clue:  I'm not...because there's nothing in my email account worth stealing.  There's no sensitive info there at all.  And, after all, it's my email, not yours.  Also, this computer belongs to me, not you; if I don't want your "email security" for my email on my computer, that should be my business, not yours.  Hello, again.  I suspect that all this supposed "security" somehow benefits you and your advertisers, not me.
.........................................
It's definitely unfortunate that the Internet is not considered a Public Utility by the Corporatist Republicans and Corporatist Democrats in DC.  Anyone with any common sense knows that the Web is a Public Utility.  Too bad that neoliberal privatization has been the flavor of the day for decades.  When the recent trashing of net neutrality by the current Administration kicks in, we'll all be disadvantaged.  The Elites win again.
..........................................
Yes, this essay is a rant; ranting helps prevent ulcers.  😊

p.s.  I'll bet most users are wondering:  where is the "security" protecting us from intrusion by private Tech companies???  That security doesn't exist.
..........................................
Not only my opinion.  Be Well